Frequently asked questions
Please note we have just recently changed the types of membership so you should find answers to all your questions below :-)
Types of membership
- STREAMING-ONLY - for $15/month you can play any video online but you can't download it
- UNLIMITED - for $30/month you can play or download anyway - STRONGLY RECOMMENDED
- SPECIAL - there might be occasional newsletter promo offers
Billing support - cancelling your membership
You can update your profile (email address, credit card number) or even cancel your membership at any time on the billing support page - depending whether you joined via Epoch or via CCBill. (If you're not sure please contact us and we'll be happy to assist).
Forgot your username, password, PIN code?
If you forgot your username or password, please send us an email (from the mailbox that you used for registering at this site) and let us know what you THINK is your username and/or password. We'll locate your account details and send them to you.
If you lose your PIN code, you can have it sent to you - the button for this purpose is on the very same page that asks for the PIN code...
If you don't get any reply from us please make sure that you used the correct email address. A lot of our members type their email address incorrectly into the join form and then wonder why they didn't receive the PIN code or why we don't answer their emails. The only reason is that we don't know your correct email address!
Please note our webmaster is on short vacation between July 24 and July 26.
We may not be able to answer your e-mails during this period.
Thank you for understanding! :-)