Frequently asked questions
Please note we have just recently changed the types of membership so you should find answers to all your questions below :-)
Types of membership
- STREAMING-ONLY - for $15/month you can play any video online but you can't download it
- UNLIMITED - for $30/month you can play or download anyway - STRONGLY RECOMMENDED
- CREDITS - old pay-per-download accounts from 2014-2016 will still work until October 15, 2016
Cancelling your membership
You can cancel the monthly membership at any time at your CCBill profile. Also you can update your e-mail address or your credit card details there.
Forgot your username, password, PIN code?
If you forgot your username or password, please send us an email (from the mailbox that you used for registering at this site) and let us know what you THINK is your username and/or password. We'll locate your account details and send them to you.
If you lose your PIN code, you can have it sent to you - the button for this purpose is on the very same page that asks for the PIN code...
If you don't get any reply from us please make sure that you used the correct email address. A lot of our members type their email address incorrectly into the join form and then wonder why they didn't receive the PIN code or why we don't answer their emails. The only reason is that we don't know your correct email address!
If you have any further questions, feel free to contact us via this form.
Fill in the last letter in the antispam field.
Please let us also know how you found our website. It will help us get more customers and film even better projects ;-)