Frequently asked questions
Please note we have just recently changed the types of membership so you should find answers to all your questions below :-)
Types of membership
- STREAMING-ONLY - for $10/month you can play any video online but you can't download it
- UNLIMITED - for $20/month you can play or download anyway - STRONGLY RECOMMENDED
- SPECIAL - there might be occasional newsletter promo offers
Billing support - cancelling your membership
We currently offer two payments gates (CCBill and Epoch) and cancelling your account can be done at their websites. When you log in you will see the cancellation link and further instructions on this Contact page.
Forgot your username, password, PIN code?
If you forgot your username or password, please send us an email (from the mailbox that you used for registering at this site) and let us know what you THINK is your username and/or password. We'll locate your account details and send them to you.
If you lose your PIN code, you can have it sent to you - the button for this purpose is on the very same page that asks for the PIN code...
If you don't get any reply from us please make sure that you used the correct email address. A lot of our members type their email address incorrectly into the join form and then wonder why they didn't receive the PIN code or why we don't answer their emails. The only reason is that we don't know your correct email address!
Where do I enter the PIN code?
You will be asked to enter your PIN code whenever you attempt a download from a new IP address. In some very rare cases (streaming in mobile devices etc.) it's possible you won't be redirected to the page with the PIN code. In such cases please go directly to this page and you can enter your PIN code there.
If you have any further questions, feel free to contact us via this form. Please don't ask us about the content or models - our webmaster does not have access to this kind of info.